Service Level Agreement

A Complete Service Charter was built from a concept that places the customer at the center of action, believing that service provided with responsibility, availability, mutual respect, professionalism and accessibility is what creates loyalty and long-term relationship.

• We will treat its customers with fairness and respect and respect their privacy.
• We will work to update its clients on how to receive service from us, including ways of communicating, working days and receiving office hours. We will respond to customer needs within seven business days of receipt of the customer’s request requesting to schedule a meeting or chat with us. We will establish effective and available communication with our customers, provide an initial response to every inquiry, and provide as clear and reasoned answers as possible, and all within two business days of receiving the customer’s inquiry.
• We will respond promptly within a reasonable time to a customer’s request to receive and forward a certificate or document, as well as a request to the institutional body to perform a product-related action, all without derogating from other provisions in this regard. We will deliver any document related to the customer, and he is legally in possession of it, including a former client, and all within seven business days of receiving the customer’s request.
• We will disclose to the client who has contacted us regarding a claim, information about the client’s rights, and will bring to his attention the ways in which he is facing the claim settlement process.

Complete – our knowledge of your confidence.